ENHANCING LECTURER PERFORMANCE MANAGEMENT IN HIGHER EDUCATION: A CONCEPTUAL MODEL USING SOFT SYSTEMS METHODOLOGY

Abstract

The quality of higher education is closely tied to the performance of its faculty members. This study addresses the challenges of managing lecturer performance at the Faculty of Teacher Training and Education at Universitas Lampung, Indonesia, by proposing a conceptual model using Soft Systems Methodology (SSM). Data were collected through direct observation, structured interviews, questionnaires, and stakeholder discussions. The analysis revealed key issues such as heavy workload, inadequate remuneration, and complex data verification processes. The proposed model includes performance contracts, realistic targets, transparent evaluations, streamlined data verification, fair remuneration, and continuous professional development. The study underscores the importance of effective communication, leadership commitment, and periodic assessments for successful implementation. The findings contribute to the theoretical understanding of performance management in higher education and provide a framework for developing holistic and participatory performance management systems.