IMPLEMENTATION OF THE POLICY OF THE MAIN DUTIES AND FUNCTIONS OF THE PROTOCOL DIVISION OF THE SOUTH LAMPUNG REGENCY REGIONAL SECRETARIAT

Abstract

This study investigates the implementation of the main duties and functions within the Protocol Section of the Regional Secretariat of South Lampung Regency. Utilizing a qualitative descriptive research method, data were collected through interviews and document analysis to assess the effectiveness of policy execution. The findings reveal that while there is progress, the implementation is not yet optimal due to limited human resource capabilities. Key challenges include misalignment of tasks with employee roles, lack of clarity regarding main duties, and assignment of tasks outside primary responsibilities. The study underscores the importance of effective communication, competent human resource development, and an efficient bureaucratic structure to enhance service delivery and governance. Recommendations for continuous improvement in these areas are provided to address the identified challenges.