The Impact of Salary, Interpersonal Relationships, and Promotion Opportunities on Job Satisfaction Among Nurses in Bandar Lampung

Authors

  • Danis Tri Pamungkas Universitas Bandar Lampung
  • Finorina Finorina Universitas Bandar Lampung
  • Saifur Rahman Universitas Bandar Lampung
  • Elip Heldan Universitas Bandar Lampung
  • Agus Purnomo Universitas Bandar Lampung

Keywords:

Job satisfaction, Nurses, Salary, Interpersonal relationships, Promotion opportunities

Abstract

Job satisfaction among nurses is a critical factor influencing the quality of patient care and the effectiveness of healthcare delivery. This study aims to investigate the impact of salary, interpersonal relationships, and promotion opportunities on job satisfaction among nurses at DKT TK IV 02.07.04 Hospital in Bandar Lampung. Using a quantitative research design with a cross-sectional approach, the study analyzed data from 86 nurses through a structured questionnaire. Descriptive statistics indicated moderate overall job satisfaction, with high satisfaction related to interpersonal relationships and moderate satisfaction with promotion opportunities. Multiple linear regression analysis revealed that salary, interpersonal relationships, and promotion opportunities significantly and positively influence job satisfaction, explaining 62.4% of the variance. The findings underscore the importance of competitive compensation and supportive work environments while highlighting areas for improvement in career advancement policies. These insights provide actionable recommendations for enhancing job satisfaction and improving healthcare service quality.

References

Akinwale, O. E., & George, O. J. (2020). Work environment and job satisfaction among nurses in government tertiary hospitals in Nigeria. Rajagiri Management Journal, 14(1), 71–92. https://doi.org/10.1108/RAMJ-01-2020-0002

Al-Enezi, N., Chowdhury, R. I., Shah, M. A., & Al-Otabi, M. (2009). Job satisfaction of nurses with multicultural backgrounds: a questionnaire survey in Kuwait. Applied Nursing Research, 22(2), 94–100. https://doi.org/https://doi.org/10.1016/j.apnr.2007.05.005

Artino Jr., A. R., La Rochelle, J. S., Dezee, K. J., & Gehlbach, H. (2014). Developing questionnaires for educational research: AMEE Guide No. 87. Medical Teacher, 36(6), 463–474. https://doi.org/10.3109/0142159X.2014.889814

Atefi, N., Abdullah, K. L., & Wong, L. P. (2016). Job satisfaction of malaysian registered nurses: a qualitative study. Nursing in Critical Care, 21(1), 8–17. https://doi.org/https://doi.org/10.1111/nicc.12100

Barusman, A. R. P., & Cahyani, A. R. (2024). The Influence of Authenticity, Interpersonal Justice, Prior Experience, And Perceived Quality With Involvement as a Mediator on Revisit Intention For Starbucks Customers (Study Case After Boycott Call From MUI). Tianjin Daxue Xuebao (Ziran Kexue Yu Gongcheng Jishu Ban)/ Journal of Tianjin University Science and Technology, 57(4), 69–89. https://doi.org/10.5281/zenodo.10947244

Castaneda, G. A., & Scanlan, J. M. (2014). Job Satisfaction in Nursing: A Concept Analysis. Nursing Forum, 49(2), 130–138. https://doi.org/https://doi.org/10.1111/nuf.12056

Castañeda, S. B. (2017). Affective Limitations in Second Language Acquisition by Spanish Adult Learners in Vocational Training Programs. Latin American Journal of Content & Language Integrated Learning, 10(1), 133–160. https://doi.org/10.5294/laclil.2017.10.1.6

Caston, R. J., & Braito, R. (1985). A specification issue in job satisfaction research: what happens to job satisfaction models when workers place high value on increasing their satisfaction? Sociological Perspectives, 28(2), 175–197. https://doi.org/10.2307/1389056

Conway, P. G., Williams, M. S., & Green, J. L. (1987). A model of job facet satisfaction. Journal of Social Work Education, 23(1), 48–57. https://doi.org/10.1080/10437797.1987.10672073

Davis, G. (2004). Job satisfaction survey among employees in small businesses. Journal of Small Business and Enterprise Development, 11(4), 495–503. https://doi.org/10.1108/14626000410567143

Defrizal, D., Sucherly, Y. W., & Nidar, S. R. (2015). The Determinant Factors of Sectoral Stock Return in Bullish and Bearish Condition at Indonesia Capital Market. International Journal of Scientific & Technology Research, 4(7), 209–214.

Draugalis, J. L. R., Coons, S. J., & Plaza, C. M. (2008). Best practices for survey research reports: A synopsis for authors and reviewers. In American Journal of Pharmaceutical Education (Vol. 72, Number 1). American Association of Colleges of Pharmacy. https://doi.org/10.5688/aj720111

Gazioglu, S., & Tansel, A. (2006). Job satisfaction in Britain: individual and job related factors. Applied Economics, 38(10), 1163–1171. https://doi.org/10.1080/00036840500392987

Gillespie, M. A., Balzer, W. K., Brodke, M. H., Garza, M., Gerbec, E. N., Gillespie, J. Z., Gopalkrishnan, P., Lengyel, J. S., Sliter, K. A., Sliter, M. T., Withrow, S. A., & Yugo, J. E. (2016). Normative measurement of job satisfaction in the US. Journal of Managerial Psychology, 31(2), 516–536. https://doi.org/10.1108/JMP-07-2014-0223

Gregson, T. (1990). Measuring job satisfaction with a multiple-choice format of the job descriptive index. Psychological Reports, 66(3), 787–793. https://doi.org/10.2466/pr0.1990.66.3.787

Kravitz, R. (1998). Patient satisfaction with health care. Journal of General Internal Medicine, 13(4), 280–282. https://doi.org/10.1046/j.1525-1497.1998.00084.x

Lee, R., & Wilbur, E. R. (1985). Age, education, job tenure, salary, job characteristics, and job satisfaction: a multivariate analysis. Human Relations, 38(8), 781–791. https://doi.org/10.1177/001872678503800806

Lu, H., Barriball, K. L., Zhang, X., & While, A. E. (2012). Job satisfaction among hospital nurses revisited: A systematic review. International Journal of Nursing Studies, 49(8), 1017–1038. https://doi.org/https://doi.org/10.1016/j.ijnurstu.2011.11.009

Mrayyan, M. T. (2006). Jordanian nurses’ job satisfaction, patients’ satisfaction and quality of nursing care. International Nursing Review, 53(3), 224–230. https://doi.org/https://doi.org/10.1111/j.1466-7657.2006.00439.x

Naidu, A. (2009). Factors affecting patient satisfaction and healthcare quality. International Journal of Health Care Quality Assurance, 22(4), 366–381. https://doi.org/10.1108/09526860910964834

Rahmi, T. A., & Meilani, Y. C. P. (2023). Analysis of factors affecting job satisfaction and impact to burnout on hopsitalization nurses in general hospital. JENIUS, 6(3), 571–584.

Samad, A., Memon, S. B., & Kumar, M. (2020). Job satisfaction among nurses in Pakistan: the impact of incivility and informal climate. Global Business and Organizational Excellence, 39(4), 53–59. https://doi.org/https://doi.org/10.1002/joe.22004

Scott, A., Gravelle, H., Simoens, S., Bojke, C., & Sibbald, B. (2006). Job satisfaction and quitting intentions: a structural model of british general practitioners. British Journal of Industrial Relations, 44(3), 519–540. https://doi.org/https://doi.org/10.1111/j.1467-8543.2006.00511.x

Shouksmith, G., Pajo, K., & Jepsen, A. (1990). Construction of a multidimensional scale of job satisfaction. Psychological Reports, 67(2), 355–364. https://doi.org/10.2466/pr0.1990.67.2.355

Weber, M. R., Chandler, J. A., & Finley, D. A. (2011). Assessing teaching effectiveness in a basic food laboratory setting: pilot testing the instrument. Journal of Teaching in Travel & Tourism, 11(2), 211–225. https://doi.org/10.1080/15313220.2011.575027

Yew, S.-Y., Yong, C.-C., Tey, N.-P., Cheong, K.-C., & Ng, S.-T. (2020). Work satisfaction among nurses in a private hospital. International Journal of Healthcare Management, 13(sup1), 156–163. https://doi.org/10.1080/20479700.2018.1489459

Downloads

Published

2024-02-28

How to Cite

Pamungkas, D. T. ., Finorina, F., Rahman, S., Heldan, E., & Purnomo, A. (2024). The Impact of Salary, Interpersonal Relationships, and Promotion Opportunities on Job Satisfaction Among Nurses in Bandar Lampung. Proceeding ICOMLOS, 2(1), 41–45. Retrieved from http://proceedingconference.ubl.ac.id/index.php/icomlos/article/view/91