Assessing the Impact of Service Quality on Human Resource Performance in the Social Service Office of Way Kanan Regency

Abstract

This study explores the performance quality of human resources within the Social Service Office of Way Kanan Regency, focusing on the dimensions of service quality, including reliability, responsiveness, assurance, empathy, and tangibles. Using a combination of descriptive statistics and regression analysis, the research identifies the key factors influencing human resource performance and their implications for improving service delivery in the public sector. The findings reveal that reliability and responsiveness are the most significant predictors of performance, while challenges such as resource constraints and communication barriers hinder optimal outcomes. The study offers recommendations for enhancing service quality through targeted training, better resource allocation, and improved communication strategies, ultimately contributing to more effective public service administration.