Assessing the Impact of Electronic Correspondence System on Administrative Efficiency at the General Bureau of the Regional Secretariat of Lampung Province

Abstract

This study evaluates the effectiveness of electronic-based correspondence services at the General Bureau of the Regional Secretariat of Lampung Province, focusing on time management, service output, and work quality. Despite the functionality of the system, its performance is hindered by inadequate infrastructure, frequent power outages, and insufficient technical support. The analysis reveals that delays in service delivery are prevalent due to these challenges, affecting the overall efficiency and reliability of the system. Additionally, variations in work quality among staff, stemming from gaps in training and support, further impact service effectiveness. The study emphasizes the need for infrastructure upgrades, improved technical support, and comprehensive staff training to enhance the overall performance of electronic-based services. Addressing these areas is crucial for achieving more consistent and efficient administrative processes.