Employee Motivation and Performance During the COVID-19 Pandemic: A Case Study of the Civil Service Police Unit in Lampung Province
Keywords:
Employee Motivation, Performance, Civil Service Police, Organizational Resilience, Intrinsic Motivation, Extrinsic Motivation, Crisis ManagementAbstract
This study delves into the critical role of employee motivation in sustaining and enhancing performance during the COVID-19 pandemic, specifically within the Civil Service Police Unit of Lampung Province. The pandemic brought unprecedented challenges, requiring organizations to adapt swiftly to maintain operational effectiveness. This research explores both extrinsic and intrinsic motivational factors, analyzing their influence on employee performance amid the crisis. Employing a qualitative research design, the study utilized in-depth semi-structured interviews and comprehensive document analysis to gather data. The findings highlight that while extrinsic factors such as job security, salary, and working conditions provided necessary stability, intrinsic factors like recognition, responsibility, and achievement were equally pivotal in maintaining motivation. The study identifies significant barriers, including stress and unstable internet connectivity, that hindered performance, while factors such as clear regulations and adequate human resources were found to be critical enablers. The research concludes with actionable recommendations for organizational leaders to foster a balanced motivational strategy that incorporates both extrinsic and intrinsic elements, thus ensuring sustained employee performance during crises and beyond. These insights contribute to a broader understanding of employee motivation in organizational resilience and adaptability.
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