Public Service Implementation in Supporting Employee Performance at Central Metro District, Metro City
Keywords:
Public Service, Employee Performance, Central Metro District, Discipline, InfrastructureAbstract
This study examines the implementation of public services at the Central Metro District office in Metro City and its influence on employee performance. Several factors hinder effective service delivery, including weak employee discipline, inadequate facilities, and limited access to complaint and information services. Using a qualitative descriptive method, data were gathered through interviews and documentation. Findings indicate that public service quality is influenced by employee discipline, availability of resources, and access to information. Recommendations include establishing a formal information management team, improving infrastructure, and enhancing employee training to improve overall service quality.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Proceeding ICBMS
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.