Public Service Implementation in Supporting Employee Performance at Central Metro District, Metro City

Authors

  • Mira Agustina Universitas Bandar Lampung
  • Rina Kanti Universitas Bandar Lampung
  • Qauli Qauli Universitas Bandar Lampung
  • Zainab Ompu Jainah Universitas Bandar Lampung
  • Elip Heldan Universitas Bandar Lampung

Keywords:

Public Service, Employee Performance, Central Metro District, Discipline, Infrastructure

Abstract

This study examines the implementation of public services at the Central Metro District office in Metro City and its influence on employee performance. Several factors hinder effective service delivery, including weak employee discipline, inadequate facilities, and limited access to complaint and information services. Using a qualitative descriptive method, data were gathered through interviews and documentation. Findings indicate that public service quality is influenced by employee discipline, availability of resources, and access to information. Recommendations include establishing a formal information management team, improving infrastructure, and enhancing employee training to improve overall service quality.

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Published

2024-12-28

Issue

Section

Articles