Strategies for Enhancing Employee Professionalism in the Protocol and Leadership Communication Division of the Regional Secretariat of Bandar Lampung

Abstract

This study explores the efforts to enhance professionalism within the Protocol and Leadership Communication Division of Bandar Lampung's Regional Secretariat, focusing on the enhancement of professional capabilities, the development of supportive strategies, and the alignment of employee roles with their qualifications. The findings reveal that while there is a strong emphasis on professional development, the effectiveness of these efforts varies. Leadership within the division actively promotes skill development and professional education, aligning with the theoretical framework that views professionalism as a combination of skill, knowledge, and commitment. However, challenges such as resource limitations, inconsistent discipline among employees, and occasional misalignment between roles and qualifications hinder the full realization of these efforts. The study suggests that a more structured and resource-supported approach is needed to ensure equal access to professional development opportunities for all employees, thereby enhancing overal performance and service quality. The results underscore the importance of a holistic approach to employee placement and development, addressing both technical and non-technical aspects of job performance.