The Impact of Mutation Patterns and Supervision on Job Satisfaction of Account Representatives at the Bandar Lampung Tax Office

Abstract

This study analyzes the impact of mutation patterns and supervision on job satisfaction among Account Representatives at the Madya Tax Office in Bandar Lampung. Utilizing a descriptive-verificative method with a sample size of 40 individuals, the findings reveal that both mutation patterns and supervision significantly influence job satisfaction. Specifically, an increase in mutation patterns and supervision correlates with higher job satisfaction levels. The combined effect of these factors also shows a significant positive impact on job satisfaction. The study underscores the importance of human resource management in enhancing employee satisfaction, suggesting improvements in mutation patterns, supervision, and the implementation of a clear promotion system.