The Impact of Work Motivation and Employee Competence on Performance at the Tax Service Office in Bandar Lampung

Abstract

This study examines the impact of work motivation and employee competence on employee performance at the Tax Service Office in Bandar Lampung. Utilizing a descriptive-verificative research design, data were collected from a sample of 82 employees through observation, questionnaires, and documentation. Regression analysis revealed that both work motivation and employee competence significantly and positively influence employee performance, with employee competence having a more dominant effect. The combined influence of these factors accounts for 61.3% of the variance in employee performance. The findings suggest that enhancing both motivational and competence-related aspects is crucial for improving employee performance. This study provides valuable insights for policymakers and managers in public service institutions, emphasizing the importance of balanced investment in training and motivational strategies.