THE IMPACT OF INFORMATION QUALITY ON USER SATISFACTION IN DIGITAL BANKING APPLICATIONS

Abstract

The very rapid development of information technology through digitalization has made it easier for all levels of society to make their lives easier, both personal lives and professional lives. Digital information technology can be accessed or can be used for basic or higher level interests. Digital information has always been an important element in human activities today. Information systems that are not well integrated will have implications that are not in accordance with the objectives. As the information obtained by researchers shows that there are often recurring problems that occur in banking applications at PT. Bank Mandiri (Persero) Tbk. which even became trending on several social media channels. The aim of this research is to empirically test the influence of information quality on user satisfaction of digital banking applications. Data collection in this research used an online survey method by distributing questionnaires to 150 samples using Google Form and then testing was carried out using SPSS software. The results of hypothesis testing show that the quality of the information system has a positive effect on user satisfaction.