Impact of Knowledge and Skills on Competency Certification under ASEAN MRA-TP Standards and Its Effect on Employee Performance in Starred vs. Non-Starred Hotels
Keywords:
Knowledge; Skill; Performance; Competency Certification; Hospitality; ASEAN MRAAbstract
The objective of this study is to study the influence of the competence certification variable in mediating knowledge and skills on performance. The respondees are hotel management who have implemented the ASEAN MRA-TP standardization. There were 90 questionnaires that were collected. On the basis of PLS-SEM analysis, it is concluded that knowledge and skills have a direct significant positive influence on performance; knowledge and skills have a direct significant positive influence on certification; competency certification has a significant and positive ability to mediate knowledge on performance; and competency certification has a significant and positive ability to mediate knowledge on the performance of hospitality employees, both starred and non-starred hotels who have conducted ASEAN MRA-TP standardized competency certification in Lampung Province.
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